Ireland’s ESB International consultancy won a contract to help design and implement a centralized customer contact center for Tanzania Electric Supply Co. Ltd. (Tanesco). The nearly $1 million contract will last for 18 months and is funded by the World Bank’s TEPAD program.
The power utility’s Deputy Managing Director of Distribution and Customer Service Sophia Mgonja said: “The broad objectives of this project are to improve the quality and standards of service in order to enhance Tanesco’s customer relations and improve its revenue collection.”
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