BBOXX launched Pulse, a cloud-based task management platform, which enables distributed businesses to improve efficiency and enhance its customer service. Distributed energy businesses in developing countries face a common challenge of managing scale as customers, products and employees are dispersed across a range of remote locations. In order to prioritise resources and scale effectively, companies must have clear understanding of how customers, products and agents are performing.
Pulse will help overcome this challenge, supporting a wide-range of products and businesses, spanning solar home systems, large solar, and metering applications such as pumps and mini-grids.
Pulse gamifies and digitalises a business’ entire sales and service management, automating tasks for sales agents, technicians, call centres and its supply chain. Through its cloud-based infrastructure, Pulse embraces big data, allowing a business to have an accurate picture of performance quickly and uses machine learning to enable predictive analytics. For example, Pulse uses product monitoring to predict failure and allow the operational team to proactively support customers, automatically schedules field staff tasks, and understands what type of customer is most likely to default.
Pulse, through extensive KPIs, gives management the ability to make data driven decisions on how best to maximise available resources.
Pulse is already making an impact within BBOXX itself. In 2017 alone, Pulse automated 14,000 actions daily for the BBOXX staff in Kenya and Rwanda, managing sales leads, supply chain deliveries, call centre and repair actions.
Pulse has further processed over one million payments in 2017, and enabled management of $50 million in customer contract value.